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Returns, Refunds and Exchanges Policy 


How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email [email protected] to advise that you are sending a return and package the garment and return using a tracked delivery service.

2. Please send to:

The T-Shirt Factory Europe,
Hayre Building,
Ulvescroft Road,
Leciester,
LE4 6BY

3. Include in your package your name and address along with the reason for your return.

Returns


If you are not completely satisfied with your purchase, you may return the item within 14 days of purchase for exchange or credit. 


Items must be in its original packaging. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

You may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 


Refunds


Refunds will only be issued if there is a manufacturing problem with the garment. All merchandise sold by The London Knitwear Company is sold without any guarantee. By making a purchase with The London Knitwear Company you are confirming that you have read and understand our no refunds policy.